If you have a general enquiry and wish to contact Santander UK customer support regarding an existing account and wish to contact them by telephone, please have your account number ready and be prepared to answer some security questions to confirm your identity. If you are facing financial difficulties you need to ask for the Santander Collections & Recoveries Department which is available 8.30am to 7pm Monday to Friday, 9am to 1.30pm on Saturday.
Calls cost 10p a minute from a BT Landline.
Santander UK plc is the UK bank owned by the Spanish Santander Group. Santander is the third largest UK bank with over 25 million customers serviced by 1,300 branches and over 25,000 staff throughout the UK. Established in 2010 when the Abbey National was renamed Santander UK plc, Santander has frequently been ranked the worst bank in the UK for customer service in the J. D. Power UK Retail Banking Satisfaction Study, however in recent years their results have improved slightly. In 2011 Moody’s Investor Service downgraded the credit rating of Santander UK (along with 12 other UK financial firms), citing financial weakness. Never the less Santander UK plc is one of the UK’s leading personal financial services companies with over 1.6 million UK shareholders. Even though its a Spanish owned bank, Santander UK has deep British roots as it is comprised of the former Abbey, Alliance & Leicester and Bradford & Bingley building societies.